What is an Online Call Center?
According to Zendesk, “A virtual call center is a customer service call center where the agents answering calls are not in a geographically centralized location. They are in disparate locations, either people working from home or several offices, but are connected via virtual call center software or online call center software. Virtual call centers are great for companies that provide support to customers in various time zones or are looking to reduce the overhead costs of a centralized office.”
To work as an online Customer Service Agent, you must have a noise-free environment so you can be sure to clearly understand the customers and so they can understand you. Most companies require a land-line phone, not a mobile phone or VOIP (voice-over-internet phone).
As a Call Center Agent, you will provide some type of service to a company’s customers. Services can range from customer service to telemarketing to surveys to information providers.
Most companies will require you to have the following tools:
- Quiet, home office
- Reliable and high-speed internet connection
- Microsoft Office products
- Landline for work purposes only
- Telephone headset with microphone
- Dedicated email
Each company may have additional requirements, but the above lists the basic requirements.
Best Virtual Call Center Jobs
CenturyLink: Commitment. Professionalism. Positivity. If you’ve got these qualities, you’re going to love it here. Our call center team members provide world-class customer service and expert sales advice. They answer billing questions and resolve back-office tasks. We consider them our superstars on the front line of the business.
Alorica: As an Alorica Work-at-Home team member, you get the flexibility to balance work and life while having access to all the tools and resources you need to deliver insanely great customer experiences. While we offer plenty of opportunities for Work-at-Home customer service careers, many of our corporate roles can be conducted virtually from home as well. Work-at-Home agents typically assist customers over the phone or through online chat, and help answer any questions or concerns the customer may have.
Liveops: Welcome to the modern world of customer service, where skilled individuals work remotely on schedules that fit their life. Welcome to Liveops Nation. Our agents love what they do and it shows on every call. For them, this is more than work from home. Customer service is their calling and Liveops makes it possible for them to do the work they love on a schedule that works around their lives. Some agents work a few hours a week or a couple of times a month, earning extra money on easier call types. Others are true entrepreneurs who dive in and build their own business, choosing clients and brands they are passionate about and seeking opportunities to expand their skills.
ARO: ARO delivers best-of-breed call center and back office/support solutions from SMBs to large corporations. We go beyond traditional 24/7 services by harnessing a distributed workforce of highly qualified professionals.
Working Solutions: All across America, our agents identify with clients and their customers—personifying the brands they represent. We extend ourselves in every way—from recruiting to development to operations—to earn the business of clients each day. Unlike other companies, Working Solutions educates agents—at no cost to them—in a client’s business at Working Solutions University™. In return, we ask agents to commit to work their programs as agreed. Get and give. Everyone benefits.
Advanis: Advanis market researchers are given the opportunity to train on all aspects of research – survey design and implementation, project and data collection management, and reporting. Our IT team is keenly focused on the development of new tools to support research. At Advanis we encourage a healthy balance between work and personal responsibilities, with hours that are structured yet flexible, personal office space with state of the art equipment, and work from home options. Advanis staff are committed and focused on their jobs but equally to their lives outside of work. At Advanis, development and recognition of individuals is valued highly. We invest in training from day one and work to develop staff to their highest potential. When you are ready for more challenges, we’ll give them to you.
The Newton Group: We only hire experienced professionals who have a proven track record of elite professionalism. Because our model is virtual, we can hire from anywhere in the country. Therefore, we only bring on associates that truly represent the level of professionalism that our clients have grown to expect. As a matter of fact, our clients turn to us because our associates act as an extension of their own sales force. As an associate, you will represent our clients to initiate and develop relationships with their potential business prospects. During this process, you will manage the process of collecting valuable market data, understanding the needs of potential prospects, flagging warm leads, and setting appointments. Our software is designed to help you efficiently manage this process, so you can spend less time typing and more time carrying on high-quality conversations with the right people. Although our clients request that our associates mention certain key points over the phone, we leave our associates with the autonomy to carry on the conversation. We understand that the ability to have high-level conversations is a talent; therefore, we specifically seek out professionals who have displayed these talents through previous work experiences and who can display these talents through the interview process. We are willing to pay more than our competitors because we realize that those individuals with the greatest training and skills get the best results.
Extended Presence: Extended Presence is a U.S.-based sales outsourcing and appointment setting company located in Denver, Colorado. We take pride in our dynamic, growing, and fast-paced environment that attracts energetic, hard-working, experienced sales and marketing team players working effectively together to bring our proven services and solutions to market. We hire experienced sales professionals who want to utilize their well-honed expertise but looking to reach even higher levels of inside sales teleprospecting proficiency. Our combination of unparalleled experience, comprehensive capabilities across multiple industries and business functions, and extensive research on the world’s most successful companies enables us to collaborate with our B2B clients to help them improve their sales pipeline opportunities. At Extended Presence, you will find a variety of management and inside sales professionals with interesting experiences – both personally and professionally. Each person brings unique skills to our company and has helped us to become one of the most successful teleprospecting companies in the U.S. and Canada.
Accolade Support Call Center Services: Accolade Support has been in the call center industry for over 17 years. We provide inbound and outbound Sales, Customer Service, and Technical Support on a 24/7 basis, or any custom schedule a client might want. Our company utilizes 100% US-based agents. Our company provides professional services at very competitive rates for small to large businesses. We don’t over-promise and underdeliver, or sign-up every single company that might approach us. We only partner with legitimate businesses where we can make a positive impact.
NexRep: Unlike other companies that provide work-from-home opportunities, you will not just be a number in a report. From your initial phone assessment through certification to live calls and chats, NexRep’s experienced, professional staff provides the personalized support that will enable you to reach your full potential. NexRep agents have the freedom to choose their schedules and availability. Working from home without the requirement of an 8-hour “shift”, allows agents the flexibility to balance business and family. NexRep agents can grow their income by applying experiences, skills, and certifications they gain to optimize their working hours, instead of waiting for a 3% annual increase from their employer.
Sitel Work@Home: Sitel Group offers work from home jobs to associates in North America. The stability of working for a global leader in customer experience management and the flexibility of working in a home-office environment. The opportunity to work from home has never been easier or more convenient. To begin an assigned shift, an associate simply logs into their Sitel Group account and they’re at work. Working at home for Sitel is a great opportunity for anyone. We offer work from home jobs in areas from health care, communications to tech support. Our associates come from a variety of backgrounds each of them bringing their unique skill set and experience. Our Work at home agents services inbound calls. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Sitel serves clients and can offer work at home jobs in a variety of industries such as financial services, telecommunications, retail, hospitality, and healthcare. The Sitel group’s work at home jobs are vital to our company’s service offerings. We hire talented people who share our passion for providing exceptional customer experiences. Sitel Group Work@Home Solutions™
BSG – Third Party Verification: Earn a guaranteed minimum $8.50 per hour, with the benefits of flexible work hours and working from home! VoiceLog is looking for English, Spanish or bi-lingual independent contractor live operators with flexible hours. VoiceLog is the #1 provider of third-party verification services in the US. Our operators receive live verification calls for telephone companies and other service industries looking to help combat sales fraud. All calls are recorded for quality assurance and compliance purposes.
Companies that hire at-home Customer Service Representatives:
- American Express
- Enterprise Solutions
- Kelly Services
- Hilton Hotels
- Convergys Home Agent Program
- Apple At Home